Guesty Launches Quality Dashboard for Property Managers using Airbnb, resulting in 7%¹ Boost in 5-Star Reviews in the First 8-Months

NEW YORK, April 22, 2025 /PRNewswire/ -- Guesty, the leading property management platform, launched an industry-leading Quality Dashboard for property managers using Airbnb. This all-new feature empowers property managers with real-time data-driven insights to help enhance stay quality, anticipate guest needs, and deliver exceptional guest experiences at scale. By seamlessly tracking the ratings of listings, guest feedback, and other quality metrics, property managers can take proactive steps to create memorable stays, turning great reviews into loyal guests and increased bookings.

As an Airbnb Preferred+ Software Partner, Guesty is uniquely positioned to offer enhanced support to property managers, enabling them to deliver consistent, high-quality service. The launch of the Quality Dashboard exemplifies how OTAs and leading PMS providers are working together to future-proof the industry by offering advanced tools that help property managers to enhance their listings, improve guest experiences, and maximize property potential. Guesty's Quality Dashboard provides property managers using Airbnb with a streamlined, real-time view of listing quality, aggregating guest ratings across key performance categories such as accuracy, check-in, cleanliness, communication, location, and value.

Performance Impact of the Quality Dashboard(1) over an 8-month period:

    --  Increased Quality Score: Guesty users managing listings on Airbnb via
        the Quality Dashboard saw up to 10%(1) higher average quality scores
        compared to accounts managed without the Quality Dashboard, giving
        property managers the opportunity to improve rankings in Airbnb search
        results for increased visibility and booking potential.
    --  Higher Review Volume: Property managers using Guesty's Quality Dashboard
        have seen a 17%(1) increase in the number of reviews, improving
        engagement and credibility to prospective guests, helping to build trust
        and drive more bookings.
    --  More 5-Star Ratings: Users saw a 7%(1) increase in the number of 5-star
        ratings their listing(s) received, leading to stronger guest
        satisfaction and an increased potential to not only attract more
        bookings, but to also become eligible for Airbnb's Superhost program -
        an indicator of credibility.
    --  Competitive Edge: Guesty users are able to maintain an average of 5-star
        ratings from 84%(1) of their Airbnb reservations, reinforcing their
        reputation for quality hospitality and helping property managers
        maintain a competitive advantage and stand out in a crowded market.
    --  Proactive Issue Resolution: Property managers have been able to track
        trends and address concerns before they impact guest experiences to help
        proactively maintain high satisfaction scores, reduce negative reviews
        and encourage repeat bookings.

Finally, Guesty equips property managers using Airbnb with the tools to make informed, data-driven strategic decisions that enhance their listings performance and maintain compliance with Airbnb's quality standards.

"Our relationship with Airbnb is of key importance to us and our customers and has always centered around empowering them with the tools they need to succeed," says Guesty CEO & Co-Founder Amiad Soto. "The Quality Dashboard is a game-changer for property managers. By providing real time insights into guest stays, we're helping property managers to optimize their listings, protect their rankings, and ultimately drive more bookings. This launch is a testament to our commitment to innovation, consumer trust, and building the best platform with the best technology for the short-term rental industry."

(1) Based on data from Guesty users who are subscribed to Advanced Analytics Add-On over an 8-month period (August 2024 to March 2025).

About Guesty

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 250+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, Home & Villas by Marriot, and many more, Guesty is transforming the hospitality industry with innovative solutions. Today, Guesty has 15 offices and 800+ team members across the globe. For more information visit guesty.com.

Photo: https://mma.prnewswire.com/media/2669889/Guesty_Quality_Dashboards_Airbnb.jpg

For more information, contact: Michelle Chiera, Head of Communications & PR (Michelle.Chiera@Guesty.com)

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SOURCE Guesty